Right of Withdrawal
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return by mail.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at info@trendplatz.com.
Damages and Issues
Please inspect your order upon receipt and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item, so we can assess and resolve the issue. Here is our email: info@trendplatz.com.
If the goods are defective, we ask that you:
- Provide a video of the defect, and
- Include the order number (e.g., #12484).
Exchanges
We only replace defective or damaged items. If you would like to exchange it for the same item, please contact us at info@trendplatz.com.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not. If approved, you will receive an automatic refund to your original payment method within 5-10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If your return is accepted, we will send you the warehouse address in Macedonia, as well as instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted. We do not cover return shipping costs.
Cancellation
Customers have the right to cancel their order before the goods are handed over to the shipping service provider and no tracking number has been provided, but no later than 24 hours after the order is placed, whichever comes first. If the order has already been shipped or processed before this period ends, cancellation is no longer possible.
The right of withdrawal does not apply to contracts:
- for the delivery of goods that are not pre-made and for which the production is determined by a consumer’s individual selection or specification, or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that may spoil quickly or whose expiration date would be exceeded quickly;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can only be delivered after 30 days and whose current value depends on fluctuations in the market that the entrepreneur cannot influence;
- for the delivery of newspapers, magazines, or periodicals, except for subscription contracts.
The right of withdrawal expires early in contracts:
- for the delivery of sealed goods that are not suitable for return for health or hygiene reasons if the seal was broken after delivery;
- for the delivery of goods that were inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in sealed packaging if the seal was broken after delivery.
For return questions, you can always reach us at info@trendplatz.com.
Restocking Fees and Return Shipping Fees
There are no restocking fees. We send the items to you free of charge, but we do not offer free return shipping to our warehouse in Romania.
Return Address
Dimitar Vlahov 2, Kochani, 2300, Macedonia.
This applies if the customer purchased the wrong product, it does not fit, or they no longer want the item:
For defective products, no shipping costs are charged. We will send you a new product at our cost. If the customer forces a return by refusing or not picking up the goods, they will bear the return shipping costs. We do not cover return shipping costs unless the goods are defective. These costs will be deducted from the refund amount. If an exchange is desired, the customer must bear the return shipping costs. Internal handling for an exchange is free of charge for all customers.
This applies if the product is wrong, damaged by the courier, or otherwise defective:
For defective goods or incorrect deliveries, we will send you a new product at our cost.
Contact Us
Business email: info@trendplatz.com.