Right of Withdrawal
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; FEES APPLY.
Return Period
We offer a return period of 100 days in which the customer can return their package without providing any reason. This 100-day period starts when the package is received. Please note that the return must be sent back to us within these 100 days.
Return Conditions
All items must be in unused and unworn condition, suitable for resale, with the tags still attached. Shipping costs are non-refundable.
Is it possible to return my order?
Yes, it is possible. If you are not satisfied with the items you ordered, you can return them within 100 days after receiving your order. In this case, the order must meet the following conditions:
- The order contains all matching parts and components, and the packaging is intact as it was upon receipt.
- Normal handling of the product is visible; damage caused by improper handling is excluded.
- Hygiene products cannot be returned if the seal has been broken.
- The product was found to be defective immediately upon receipt.
We are entitled to charge the customer for shipping costs. A return will be processed within 7 business days, and if the conditions are met, the return will be officially recognized within this period. We reserve the right to reject returned items if we suspect they have been used or damaged by our fault.
How can I return my order?
If your order meets the above conditions, you must do the following to initiate the return process:
- Send an email to: info@trendplatz.com
- Ensure the email contains the following information:
- Order number
- Reason for return request
- Photo of the product in case of damage
- First and last name of the customer
- Customer’s address
We will then contact you and provide you with the return address. Please do not send the return to the sender’s address; we will provide you with the correct address after you contact us. You, the customer, are responsible for the return shipping costs.
Cancellation Conditions
The consumer has the right of withdrawal according to the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are predominantly not related to their commercial or independent professional activity:
A. Right of Withdrawal
The withdrawal period is 100 days from the day you or a third party named by you (other than the carrier) take possession of the last item.
Since we operate with a fully automated system, orders are processed immediately after being placed. Therefore, we are unable to interrupt the shipping process until the goods are delivered, and a refund is not possible once the goods are received.
To exercise your right of withdrawal, you must inform us (TrendPlatz) through a clear declaration (e.g., via email) of your decision to withdraw from this contract. The withdrawal is completed once we have received the goods. The customer bears the cost of returning the goods.
Tracking Shipments in Transit
As our goods are shipped from Asia, longer transit times may occur, over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you can inform us of your withdrawal in advance.
To guarantee the quickest return possible, we kindly ask you to send us a shipping confirmation.
Consequences of Withdrawal
If you withdraw from this contract, we must refund all payments received from you, including delivery costs (except for additional costs that result from you choosing a delivery method other than the least expensive standard delivery offered by us), without delay and no later than 100 days from the day we receive your withdrawal notification. We will use the same payment method you used for the original transaction unless expressly agreed otherwise; in no case will you be charged any fees for this refund.
ALL RETURNS MUST BE SENT AT THE CUSTOMER'S EXPENSE TO OUR CENTRAL WAREHOUSE IN ASIA.